1. Why balance-based billing
Every invoice — first order, renewal, traffic package — is settled from your account balance. You can top up by card, USDT or bank transfer.
The reason is that failed renewals are expensive. An expired card, a fraud rule, a declined cross-border charge: any one of them can stop a machine mid-build. Holding a balance separates "can the payment go through" from "should this renew".
2. When auto-renew charges
- Reminder emails at 7, 3 and 1 days before the due date
- On the due date we debit the balance; on success the term extends and the invoice is marked paid
- If the balance is short, a pending invoice is issued and the service enters its grace period
3. Grace period and arrears
The grace period is three days. The service keeps running, and you can top up and pay the invoice at any point.
If the invoice is still unpaid when grace ends, the service is suspended — the machine powers down and the data stays put. Paying within seven days of suspension restores it.
After those seven days the service is terminated, the volume is erased and the unit is recycled. That step cannot be undone.
4. If you do not want to renew
Switch off auto-renew on the service detail page. The service simply ends at the close of the term, no further invoices are raised, and you do not need to tell us. The unit is held for seven days afterwards so you can retrieve anything you left behind.
5. Refunds
Unused top-up balance can be refunded to its original channel. Service periods already consumed are not refundable. The refund policy page has the specifics.